Customer Testimonials

Jenna, I have really enjoyed working with you in planning our daughters Quince. You are always so pleasant to deal with and very prompt on responding to my questions. We are looking forward to our daughters party at the Diplomat next Saturday. I will be sure to let other family and friends know the Diplomat is the best place to host their special event!!! Please share this with your boss! :0)


Thank you! We were so pleased with everything at our reception! Thank you so much for the great service, food, and all of the help you gave to make our day perfect! We have had great feedback from our guests as well - they loved it all! Thanks again for the wonderful experience..we will definitely recommend the Diplomat in the future:)

-Felicia B.

The Diplomat team was very timely and professional. Most importantly, the food they prepared was fantastic! I would highly recommend the Diplomat for any event.

-Patrick, Hilton, NY

Dear Diplomat Family & Staff,

My family and I wish to thank you for helping me celebrate my high school graduation. Your staff and service was exceptional. The food selection and flavor was out of this world! The presentation was fantastic! I could not have asked for anything more! Thank you all so much! I will always remember this celebration! -Thank you!

-Samantha M. G. & Family, Rochester, NY

Dear friends at the Diplomat,

Thank you for the great job you did in helping to make our rehearsal dinner a success on the 24th. The room was great…and special thanks to Ann! She was friendly, efficient and right there for us! We all had a great time and have warm memories of the Diplomat.

-Linda & Jerry B, Rochester, NY

The Surprise 80th Birthday Party for my Mother was so special. Your food was very good and everyone was very nice to all of us. I appreciate all that helped me with this. Thank you again.

-Laura R, Rochester, NY

Thank you for EVERYTHING that you have done for us to help make our wedding so perfect! You all have been such a great help. You have had such a big & kind heart not only to us but our entire family. Words can’t express how grateful I am!

-Stephanie & Keith C

Hi Louie! Pat & I would like to thank you and your staff for a 'Job Well Done' with our recent 50th Wedding Anniversary Party! All of our guests had only good things to say about the food and the service. Guests who stayed at the hotel were very happy. Again, thanks Louis for a great job!

-Pat & Jack G, Rochester, NY

Hi, I want to thank you so very much for helping our neighborhood enjoy a fantastic “Hello Party.” The food was delicious ? We were so impressed by the gentleman who delivered the buffet food. Thank you so very much.

-Sue H, Rochester, NY

Our dance, held on May 10th, was a great success thanks to the help and support of the dedicated staff at the Diplomat. The food was delicious and the atmosphere was inviting. We had a wonderful time and made some great memories. Thank you so very much!

-Spencerport High School - Class of 2010 Spencerport, NY

Just a note to let you know we had a wonderful time at my daughter’s wedding. Our banquet room looked warm and wonderful. The recent updating has brought a new level of sophistication to the Diplomat. Our meal was delicious! We had many, many compliments about the food. Hats off to the chef! The service we received from the wait staff and bartenders was professional at all times. They were very prompt and no one waited for a drink! Your office staff- Jenna, Sondra & Julia were so helpful! Jenna field my many calls patiently and she & Julia were “right there” doing all the last minute changes with a smile and again, professionally. They really kept me stress level down!

Louie, you made the Masceri/Gatto Wedding PERFECT! We highly recommend the Diplomat Banquet Center and look forward to my Son Greg’s wedding in February.

-Michelle & Greg M, Rochester, NY

Thank you, Thank you, Thank you!!! Chantal & Matthew’s special day was like a fairy tale, thanks to you and your wonderful staff! When we first entered the Grand Ballroom, it took our breath away. The glowing of the candles, the sparkle of the twinkle lights and the seating covered with ivory. It was so romantic. Your staff followed our instructions to the letter. The food was DELICIOUS and plentiful. Our guests were served in a timely manner. The variety was splendid and our guests raved of the culinary delights. The appetizers & sweets were displayed so decoratively that our guests were afraid to disrupt the beauty. The bar staff was pleasant and very attentive to all of our guests needs. The Mastrella family thanks you from the bottom of our hearts. We appreciate all of your hard work and attention to detail.

-David & Liliane M, Rochester, NY